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When a product is featured by an influencer or unexpectedly goes viral, brands must be confident that their third-party logistics (3PL) partner can scale, contain costs, and provide an amazing customer experience.

As the returns challenge has grown, two primary areas of concern have emerged for retailers:  the costs of returns and minimizing fraud.

Efficient returns management is no longer just a back-end operational concern; it’s a critical component of customer service, brand reputation, and financial health.

Outsourcing order fulfillment can help eCommerce retailers meet consumers’ ever-evolving expectations of what constitutes an exceptional shopping experience.

eCommerce retailers are taking a closer look at how extreme eCommerce fulfillment flexibility brought on by the pandemic may be untenable.

Many eCommerce merchants feel that they do not have the time or bandwidth to monitor and manage chargebacks and decide it’s just a price of doing business.