Future of Call Centers
In our latest market study collaboration, we explore new trends in the call center industry to watch out for in the future.
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Contact Center Technology for 2021
In our latest collaboration with CCW, we unpack the best contact center technology.
New Retail Processes for a New Normal
Our latest whitepaper describes how consumer behavior has shifter during the COVID-19 pandemic and how to navigate the new normal.
Cyber Monday and Black Friday 2020 Results
The much anticipated Cyber 5 results for 2020 have officially arrived.
2021 Holiday Retail Forecast Report
We collected responses from 100 retailers and explore how they plan on leveraging online shopping and omnichannel services.
How Do Consumer Sentiment on Payments, Fraud, & Security Impact Customer Experience Preferences?
...between payment solutions, security, fraud, and privacy, unveiling key findings that every eCommerce retailer should know. Here’s a glimpse of what you’ll discover: Explore the payment preferences of modern consumers....
Ecommerce Fraud is On the Rise: Learn How Experts Are Protecting Themselves
To help protect yourself and your consumers, we partnered with Multichannel Merchant in our latest fraud whitepaper.
5 Order Fulfillment Strategies to Take Advantage Of
Here are 5 strategies you can use to successfully navigate the ups and downs of order fulfillment in our current environment.
Battling Return Fraud and eCommerce Fraud
What types of fraud should retailers and eCommerce businesses be wary of as we wrap up the holidays? And more importantly, how do you combat them?
3PL Missing SLAs? One-Size-Fits-All Automation May Be to Blame
If you’re a retailer that is wrestling with an underperforming 3PL or if you’re in the process of evaluating 3PLs with robotic automation, here are some common automation challenges that 3PLs face.
