How to Live Up to Your Customers’ Expectations in 2021
What do you, as a retailer, need to offer to not only manage but exceed customer expectations this year?
Search Results
Key Takeaways for Curbside Pickup and the Evolving Retail Landscape
What’s the key for retail success in 2020? Retailers that harness the power of omnichannel and curbside pickup will be the front runners this holiday season.
Best Buy Omnichannel Strategy: A Model for Other Brick-and-Mortar Retailers?
The Best Buy omnichannel strategy suggests the retailer has learned how to take on Amazon successfully, but some areas for improvement remain.
Diversity, Equity, and Inclusion
...Employee Resource Groups Radial continues to grow its internal employee resource groups (ERGs) aligned around shared experiences, identities, or goals. ERGs offer employees a new way to network, socialize, pursue...
DTC Brands: Is Wholesale Your New Growth Strategy?
Today, DTC brands are no longer positioning their business model as their main selling point. Rather, they’re asking: where are our customers and how do we meet them there?
International Sales: What Are the Tax Implications?
The tax implications of international sales can be intimidating for any retailer operating in eCommerce. Here’s what you need to know to be successful.
Scaling Operations Amid Challenges: A Report
To examine the challenges retailers face with scaling, we partnered with NAPCO Research to survey over 100 retail executives.
Payments & Fraud: Creating 360 Visibility with Managed Services for Improved Efficiency and Reduced Losses
How can managed services serve to streamline processes and deliver the “single source of truth” visibility you need?
Torey Weston
...What is your favorite non-work specific thing about your job? (i.e., breakroom games, onsite activities, awards, colleagues, etc.) My colleagues. Radial is a large company and I like being able...
How to Leverage Agent Advocacy to Reduce Customer Effort
In this post, we’ll explain customer effort, why it’s important to your customer care, and show you how to go about reducing it to boost customer satisfaction.
