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To keep pace with growing consumer expectations, retailers must be equipped with modern order management systems that greatly expand their fulfillment capabilities. However, many still lag behind.

This report reveals the insights you need to deliver a frictionless, personalized, and proactive service experience so you can increase sales and improve customer loyalty.

For online retailers, nothing says ‘tis the season’ like the five-day period spanning Thanksgiving Day to the following Monday, otherwise known as Black Friday/Cyber Monday.

Radial and CFI Group surveyed 500 randomly selected consumers to better understand their online shopping behaviors and expectations for service, ordering, and delivery.

Radial is honored to rank #1 again in the order management and fulfillment services and #9 in the payment security and fraud prevention category.

We surveyed 500 online shoppers about their take on customer service interactions and how they planned on tackling their holiday shopping.

Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. Therefore, retailers need to invest in service options to provide choice and convenience to customers.

Download RIS News’ report, sponsored by Radial, for the insights you need to create an omnichannel inventory management system that meets your customers’ expectations.

What does this rise in digital engagement mean for retail and eCommerce businesses?