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Inside Radial’s Polish powerhouse with Tomasz

An interview with Tomasz Okowiak, Site Manager at Radial’s e-commerce fulfillment warehouse in Warsaw, Poland, giving us some insights into the company’s operations and Poland’s economic climate.

Tailored 3PL Drives Sales

Quanticlo is a successful social selling fashion brand with over 1 million Instagram followers. In 2022 it outsourced its ecommerce fulfillment to Radial Europe to increase customer satisfaction, minimise errors and deliver within 24 hours.

From warehouse to wardrobe: navigating fashion fulfillment

Fulfillment services are like the behind-the-scenes superheroes of the fashion world. They handle everything from processing orders to managing inventory and shipping products to customers’ doorsteps. These services leverage technology and automation to ensure smooth operations and minimize errors.

E-commerce scalability issues? 7 Ways a 3PL can help

E-commerce businesses facing scalability issues turn to third-party logistics (3PL) providers for solutions. Effective 3PL partnerships involve collaborative efforts to address scalability challenges, integrate AI automation, optimize overhead, manage reverse logistics, ensure real-time visibility, and provide multi-service support. Personalized collaboration and strategic alignment between businesses and 3PL partners are crucial for success, shaping how they navigate growth and enhance customer experiences.

It’s all about people

Karol Wojciechowski, Operations Manager at Radial Europe in Warsaw, emphasizes the importance of understanding the ‘Why’ in e-commerce fulfillment. He highlights Radial’s flexibility in handling client demands, especially for multi-level marketing companies. Karol shares a success story where they proactively solved a client’s order volume spike issue through data analysis. He stresses the importance of open communication with both clients and team members. Ultimately, Karol believes that despite automation, people are at the core of their success in building a strong community and delivering excellent service.

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Going the extra mile for customers

Jacek Mainka leads Radial’s account management team, ensuring satisfaction among all client accounts by maintaining open communication and upholding commitments. His team plays a crucial role in managing client contracts, offering improvements, and coordinating closely with all departments to meet customer needs. They go above and beyond, from arranging extra deliveries for major events to personally delivering urgent goods.

Radial’s Automation Partnership with doTERRA

The partnership between doTERRA and Radial Europe began in 2012 with modest orders. As doTERRA expanded into new European markets like Romania, Lithuania, and Latvia, sales and order volumes increased significantly. To maintain their commitment to quality and timely order fulfilment, doTERRA sought a trustworthy, flexible, and fast-acting 3PL partner in the heart of Europe. In August 2019, doTERRA and Radial solidified their cooperation with a permanent agreement, recognizing Radial’s ability to meet their evolving needs.