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The difference between good and excellent

We spoke with Anton Tschurwald, Vice President Retail Solutions at KNAPP AG, about an automated solution designed specifically for Radial’s client and the future of automation in logistics and e-commerce.

Partnering for growth in the beauty sector

Paula’s Choice, a renowned direct-to-consumer skincare brand known for its science-backed beauty formulas, has Germany as one of its key markets in Europe. The brand recently teamed up with Radial, tapping into their logistics center in Halle. Radial’s expertise in the health and beauty industry complements Paula’s Choice’s objectives of increasing volume, diversifying SKU offerings, and improving the overall customer experience, paving the way for sustained growth and success.

Value Added Services (VAS) in Halle

...and providing extra value. They can include: Personalization: Custom packaging, product customization Convenience: Gift wrapping, bundling/kitting, easy returns Quality Assurance: Product inspection, functional testing Customer Support: 24/7 service, post-purchase follow-ups...

Today the name of the game is “choice”

Tomasz Muras, an expert and passionate advocate of direct selling and the Executive Director of the Polish Direct Selling Association, shares his perspectives on the industry, the critical role of logistics, and future opportunities within the direct selling space.

Order fulfilment solutions

...world of e-commerce, customer satisfaction is paramount. Radial’s webshop logistics solutions ensure swift order processing, accurate deliveries, and hassle-free returns, fostering loyalty and positive reviews. Have more questions? Talk with...

In-house fulfillment: scale it or outsource it?

Ecommerce fulfillment is all about delivering on your promises to customers, from click to delivery and beyond. It’s where you literally fulfill their expectations and, ideally, create a great experience that leaves them intending to order again. To do this, you need an accurate, smooth, fast, eco-friendly process with transparent communication and hassle-free customer care and returns.

The rising tide of fashion e-commerce returns

The retail industry continues to grapple with the persistent challenge of product returns. In 2023, nearly half of retailers (49%) deemed returns a severe issue, highlighting the urgency of addressing this problem. As we move forward, retailers must focus on key areas to effectively manage peak return periods.

Implementing automation for a direct-selling company

In this interview with Magdalena Najmanowicz, Head of Onboarding & Projects at Radial, we delve into the successful implementation of the KNAPP automated solution. Radial, a leading provider of logistics services, has partnered with doTERRA, a fast-growing direct-selling company, to optimize their fulfillment processes. Join us as we explore the key insights and achievements of this transformative project.