ISO27001 Certification
An Interview with Shane Kanagasabay, CISO at Radial Europe
Shane Kanagasabay discusses Radial Europe’s recent ISO27001:2022 certification achievement. As the company’s CISO and Head of IT, Shane shares insights on the importance of this international security standard, the challenges faced during implementation, and how this certification strengthens Radial’s position as a leader in fulfillment logistics while ensuring the highest level of data protection for their clients.
Congratulations on Radial Europe’s recent achievement of ISO27001:2022 certification. Could you tell us what this certification means for the company?
Shane Kanagasabay: The ISO27001:2022 certification is the international standard for Information Security Management Systems. For Radial Europe, it represents our commitment to maintaining the highest standards in information security. In today’s technology-driven environment, having a strong ISMS is absolutely essential for any business, especially one that handles sensitive client and customer data like we do.
Because we offer services in multiple European locations, we took the decision to use the UK entity as the “bedrock”, to build a solid foundation whereby all policies and controls apply also to all our European entities, that covers roughly 95% of the ISO requirement, and of which is represented in our Statement of Applicability. We will be extending the scope to the other sites very soon.
What motivates you to pursue this certification for Radial?
It is my ambition to demonstrate to our current and future clients that Radial Europe prioritizes data security in our partnerships. As a fulfillment solutions provider, we handle significant amounts of sensitive information, and I wanted our security stance to be formally recognized. This certification serves as tangible proof of our commitment to protecting our clients’ data.
What are some of the main challenges of the certification process?
Shane Kanagasabay: Implementing ISO27001 requires thorough documentation, evidence gathering, a lot of risk assessments, and establishing robust security controls across the entire organization. One particular challenge is to coordinate efforts across our multiple European locations while maintaining operational efficiency. We need to standardize security practices while respecting local requirements. The process demands significant commitment from teams across all levels of the organization.
As the person responsible for security at Radial Europe, how does this certification fit into your broader security strategy?
Shane Kanagasabay: The ISO27001 certification is a cornerstone of our security strategy, but it’s just one part of a comprehensive approach. As CISO, I’m responsible for our overall information security governance, risk management, and compliance. This certification provides us with a structured framework to continuously improve our security posture. It’s important to understand that security isn’t a one-time achievement but an ongoing journey of improvement.
You mentioned that the support from Radial’s leadership was key. How important was that collaboration?
Shane Kanagasabay: It was absolutely critical. Dries De Love, Jan Dierckx, and Filip De Wolf provided the resources, commitment, and organizational buy-in needed to successfully implement the rigorous standards required. Security initiatives require support from top down to be truly effective, and our leadership fully embraced this vision.
The bpost group board’s ambition is to standardize its security framework throughout the group to support NIS-2 regulations and compliance; and ISO27001 provides a huge contribution to that framework.
Now that you’ve achieved this certification, what’s next for Radial Europe’s security program?
Shane Kanagasabay: The journey doesn’t stop here. We’ll continue to strengthen our security posture throughout Europe. We’re focusing on enhancing our security monitoring capabilities, further developing our incident response processes, and deepening our integration with the broader bpostgroup security initiatives. Our goal is to truly become leaders in security within the fulfillment and logistics industry.
How does that benefit Radial Europe’s clients?
Shane Kanagasabay: For our clients, this security leadership provides assurance that their data is being handled according to internationally recognized security standards. It demonstrates our commitment to protecting their information assets and reduces their third-party risk. In practical terms, it means they can trust us with their sensitive data, allowing them to focus on their core business while we handle their fulfillment needs securely.
Thank you for sharing these insights, Shane, and congratulations again on this significant achievement.
Shane Kanagasabay, CISSP
Shane Kanagasabay serves as CISO & Head of IT for Radial Europe, bringing over 20 years of IT and cybersecurity experience to the role. Based in Manchester, UK, he leads IT security initiatives across Radial’s European operations, managing teams in the UK, Germany, Poland, and the Netherlands. Shane implemented and certified Radial Europe to ISO27001:2022 standards and has successfully led major infrastructure migrations to AWS. Prior to his current position, which he has held since April 2018, Shane worked in various IT leadership roles at Radial, GSI Commerce (an eBay company), and JD Williams.
