Cross-industry inspiration: NN Group visits Radial warehouse

As part of the Nyenrode Business Universiteit Executive Program, Accelerate Your Potential, managers and specialists from NN Group, a major financial organization operating in Europe and Japan, visited Radial’s warehouse in Warsaw. The visit aimed to broaden perspectives, challenge assumptions, and spark innovation by observing strategies outside their own industry. It included a facility tour, a company presentation, and a Q&A session, inspiring new ideas to tackle challenges back at NN Group.

The NN Group team was divided into three groups for a guided tour of the Radial Poland warehouse, led by Tomasz Okowiak, Jacek Mainka and Karol Wojciechowski. During the tour, they explored Radial’s warehouse operations, observing advanced automation and streamlined workflows in action.

After the tour, Tomasz Okowiak, Warsaw Site Manager, and Jacek Mainka, Business Manager, Radial Europe, presented an overview of Radial and its parent company, bpost. They highlighted Radial’s core business operations and its customized fulfillment approach, which contrasts with other solutions like the multi-user model. The NN team showed particular interest in Radial’s application of the 5S methodology, technological innovations, and client-centered service model.

This meeting was built on shared values. Both NN Group and Radial prioritize a people-centered approach, focusing on strong, customer-oriented values. Radial’s mission “Helping ecommerce clients succeed by creating value through the power of our people and technology” aligns with NN Group’s purpose: “We help people care for what matters most to them.”

With operations in some of the same countries, both organizations share a commitment to serving diverse communities effectively. NN Group’s goal is to become more tech-driven while maintaining customer intimacy. It echoes in Radial’s successful integration of technology and customer focus. This exchange of ideas and values provided relevant and inspiring insights for both teams.

NN Group is an international financial services company. It operates in 11 countries, including a strong presence in several European nations and Japan. Founded over 175 years ago in the Netherlands, NN Group has deep roots and a long-standing history in the industry. With a workforce of 16,000 employees, the company serves around 19 million customers. It offers services in retirement, pensions, insurance, banking, and investments. NN Group’s brands include Nationale-Nederlanden, NN, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA, and Woonnu.

Nyenrode Business Universiteit is a prestigious Dutch business school, ranked in the Financial Times Executive Education Ranking. It offers the Accelerate Your Potential Executive Program, which emphasizes three core areas: Leading Self, Leading Others, and Business Acumen. With over 75 years of experience, Nyenrode educates ambitious, bridge-building leaders who value theory and practical application. The university combines academic rigor, practical relevance, and personal development to help participants build successful careers and become thoughtful, responsible leaders.