An interview with Jacek Mainka, Business Manager, Radial Europe
As the Manager of Radial’s Account Management team, Jacek Mainka oversees the day-to-day operations of managing existing client accounts and ensuring top-tier customer service. His key responsibility is ensuring customer satisfaction by providing top-notch support and service. Jacek leads a team of account managers who act as direct points of contact for clients, handling inquiries, solving issues, and facilitating client growth. He also plays a critical role in aligning Radial’s internal efforts with customer needs, driving continuous improvement, and maintaining transparent, open communication with all stakeholders. His focus is on building strong, lasting partnerships with clients.
Supporting customer success
Radial’s Account Management department, led by Jacek Mainka, is the backbone of the company’s customer relations. Focused on managing existing client accounts, the team ensures obligations are met and customers are satisfied with Radial’s services and support.
Customer service duties
The account management team handles all client inquiries, covering areas like transportation, invoicing, and reporting. Each account manager is the direct point of contact, providing swift, knowledgeable support. Beyond maintaining contracts, the team actively identifies growth opportunities and offers tailored solutions to enhance client performance.
Daily operations
Customer engagement is at the heart of the customer service team’s operations. Through daily contact, regular operations meetings, and quarterly business reviews, Radial stays aligned with client needs. Transparency is key—clients have 24/7 access to live data on inbound, outbound, and SLA metrics, ensuring complete visibility.
Managing growth and challenges
Radial’s rapid growth presents challenges in maintaining service standards, but the team is dedicated to scaling the company’s customer-focused culture. Whether it’s responding to inquiries within 24 hours or handling urgent, last-minute requests for high-profile events, the team consistently delivers. They go above and beyond, like arranging weekend deliveries and dispatching staff to support client events.
Building strong partnerships
Radial believes in working hand-in-hand with customers, especially during critical moments. Continuous improvement initiatives help align Radial’s growth with customer feedback, enabling long-term success for both.
Commitment to trust and communication
“The customer is always right” drives Radial’s approach. The team prioritizes open communication, addressing both challenges and achievements with transparency. This commitment builds trust and ensures Radial remains a reliable partner in helping clients achieve their goals.
Discover more
Jacek and his team exemplify Radial’s dedication to delivering the highest standards in customer care, driving customer success through proactive support and strategic partnership. To learn more about Jacek’s insights read a deeper interview with him.
Going the extra mile for customers
Jacek Mainka leads Radial’s account management team, ensuring satisfaction among all client accounts by maintaining open communication and upholding commitments. His team plays a crucial role in managing client contracts, offering improvements, and coordinating closely with all departments to meet customer needs. They go above and beyond, from arranging extra deliveries for major events to personally delivering urgent goods.
