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In this article, Mike Habermann, Director of Fraud Services at Radial, examines the escalating rates of eCommerce fraud, alongside projections of substantial financial losses. Notably, return fraud remains a significant concern, contributing to extensive retail losses. Looking to 2024, new threats and ongoing fraud trends are expected, exacerbated by the proliferation of generative AI. Understanding and defending against emerging fraud trends are crucial for businesses.

The convergence of direct selling and e-commerce has revolutionized the industry, particularly in the health and beauty sector. As traditional person-to-person sales methods blend with digital capabilities, direct selling companies are adapting their strategies to meet the demands of an increasingly online marketplace.

This year, ESG heats up as retailers are required to take action. In this blog, we’ll cover the major ESG laws coming into force this year that retailers need to prepare for and keep on their radar. First, let’s look at macrotrends that are shaping the impact of ESG.

The fashion e-commerce industry faces a $218 billion challenge in product returns, with online clothing return rates averaging 30%.

Reverse logistics, the process of managing returns, involves customer initiation, shipping, inspection, and product disposition. Each stage presents challenges in customer satisfaction, inventory management, and sustainability.

To address these issues, some tech companies are developing very interesting solutions.