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Consumer Study Reveals Top Concerns With Online Order Fulfillment & Delivery

Report •
We surveyed 3,000 consumers in the U.S., the U.K. and Canada to better understand issues relating to eCommerce order fulfillment and delivery. We found that consumers are raising questions about a variety of fulfillment-related issues including the cost, speed, reliability, and eco-friendliness of the fulfillment process.
Consumer Study Reveals Top Concerns With Online Order Fulfillment & Delivery

We surveyed 3,000 consumers in the U.S., the U.K. and Canada to better understand issues relating to eCommerce order fulfillment and delivery. We found that consumers are raising questions about a variety of fulfillment-related issues including the cost, speed, reliability, and eco-friendliness of the fulfillment process.  

In this eBook, we reveal five fulfillment trends shaping consumer satisfaction:

  1. How millennials are impacting delivery expectations
  2. The importance of eCommerce fulfillment speed and value
  3. Preference for environmentally friendly packaging
  4. How automated delivery is gaining traction
  5. Why demand for in-store pickup is on the rise

Download the study to uncover consumers’ eCommerce fulfillment expectations and what it takes to meet them.

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